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GTS Agent Assist

An embeddable workspace for customer-service agents.

01

Overview

GTS Agent Assist is an embeddable, AI-powered customer-service workspace that gives agents contextual assistance during live chats and calls through a customizable interface.

02

Achievements

  1. 01

    Customizable interface

    Developed a fully customizable interface where agents can drag, reposition, resize, and hide sections; configure which sections are visible; and adjust their size to fit their workflow.

  2. 02

    Embeddable widget

    Integrated Agent Assist as a widget that seamlessly embeds into customer service platforms.

03

Timeline

CodingSpace IndiaAugment · 2022 – PresentGTS Agent Assist
2025
Active
Augment
Where

04

The stack

  • Node.js
  • EJS
  • JavaScript
  • HTML
  • CSS